Google Gemini AI for Transformative Customer Service Training Course
Google Gemini AI is a powerful solution engineered to transform customer service through the use of sophisticated machine learning techniques. It strengthens real-time engagement across multiple channels, including live chat, email support, and social media. By automating repetitive tasks and extracting actionable insights from customer data, Google Gemini AI greatly enhances both customer satisfaction and operational efficiency.
This instructor-led, live training (available online or onsite) is tailored for intermediate-level customer service professionals looking to integrate Google Gemini AI into their service operations.
Upon completion of this training, participants will be able to:
- Comprehend the influence of AI on customer service.
- Configure Google Gemini AI to automate and personalise customer interactions.
- Apply text-to-text and image-to-text conversions to boost service efficiency.
- Create AI-led strategies for analysing customer feedback in real time.
- Investigate advanced features to deliver a seamless customer service experience.
Course Format
- Interactive lectures and discussions.
- Numerous exercises and practical activities.
- Practical implementation in a live laboratory environment.
Customisation Options
- To arrange a customised version of this course, please get in touch with us.
Course Outline
Introduction to AI in Customer Service
- The role of AI in modern customer service
- Overview of Google Gemini AI capabilities
Setting Up Google Gemini for Customer Interactions
- Technical configuration for Gemini AI
- Integrating Gemini AI with customer service platforms
Automating Customer Support with Gemini AI
- Designing AI-driven response systems
- Training Gemini AI on company-specific data
Enhancing Customer Engagement
- Personalising customer interactions with AI
- Using Gemini AI for customer sentiment analysis
Analysing Customer Feedback with Gemini AI
- Gathering insights from customer interactions
- Improving products and services based on AI analysis
- Identifying trends and patterns in customer behaviour
Case Studies and Best Practices
- Success stories of AI in customer service
- Ethical considerations and maintaining the human touch
Project - Implementing a Gemini AI Chatbot
- Building a chatbot using Gemini AI
- Testing and deploying the chatbot
Conclusion and Future Trends
- Recap of key learnings
- The future of AI in customer service
Requirements
- A solid understanding of customer service principles
- Experience with customer relationship management (CRM) systems
- Background in data analysis
Target Audience
- Customer service managers
- Customer experience specialists
- Operations managers
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
(*The final price may vary depending on the technical specialization of the course, the level of customization, the method of delivery and the number of learners)
Need help picking the right course?
info@nobleprog.pt or +351 30 050 9666
Google Gemini AI for Transformative Customer Service Training Course - Enquiry
Google Gemini AI for Transformative Customer Service - Consultancy Enquiry
Testimonials (1)
Flow , vibe and topic on presentation
Lukasz Kowalczyk - Allegro Sp. z o.o.
Course - Google Gemini AI for Data Analysis
Provisional Upcoming Courses (Contact Us For More Information)
Related Courses
Agentic Development with Gemini 3 and Google Antigravity
21 HoursGoogle Antigravity serves as an agentic development environment, purpose-built for creating autonomous agents that leverage the multimodal capabilities of Gemini 3 to plan, reason, code, and take action.
Delivered by expert instructors, this live training—available either online or on-site—is tailored for advanced technical professionals seeking to design, build, and deploy autonomous agents using Gemini 3 within the Antigravity ecosystem.
By the end of this program, participants will be equipped to:
- Construct autonomous workflows that leverage Gemini 3 for reasoning, planning, and execution.
- Develop agents within Antigravity capable of analyzing tasks, writing code, and interacting with external tools.
- Integrate Gemini-driven agents seamlessly with enterprise systems and APIs.
- Optimize agent behavior, ensuring safety and reliability in complex operational environments.
Course Format
- Expert-led demonstrations paired with interactive discussions.
- Hands-on experimentation focused on autonomous agent development.
- Practical implementation utilizing Antigravity, Gemini 3, and complementary cloud tools.
Course Customization
- If your team requires specific domain behaviors or custom integrations, please contact us to tailor the program to your needs.
Building On-Device AI Apps with Nano Banana
14 HoursNano Banana is a specialized model engineered for high-speed and efficient AI processing directly on user devices.
Designed for intermediate professionals, this instructor-led live training session—available online or onsite—guides you through the creation and deployment of AI-driven mobile applications using Nano Banana, entirely independent of cloud infrastructure.
By the end of this program, participants will be equipped to:
- Deploy Nano Banana models natively on mobile hardware.
- Tune AI workloads to achieve optimal performance and energy consumption.
- Embed text and image generation capabilities into mobile applications.
- Diagnose, benchmark, and enhance on-device inference pipelines.
Course Delivery
- Live instructor-led demonstrations complemented by interactive discussions.
- Practical exercises centered on real-world application scenarios.
- Direct hands-on development and testing within a live mobile environment.
Customization Availability
- Should you require a bespoke version of this curriculum, please reach out to explore tailored customization options.
Optimizing AI Models for Edge Deployment with Nano Banana
14 HoursNano Banana serves as a streamlined AI framework engineered to streamline and compress models, enabling efficient execution on on-device and edge computing environments.
Delivered as live, instructor-led training (available online or on-site), this course targets intermediate to advanced professionals seeking to refine, compress, and deploy AI models tailored for edge scenarios using Nano Banana.
Upon completing this program, participants will be equipped to:
- Implement compression and quantization techniques for AI models.
- Boost inference speed for edge devices.
- Utilize the Nano Banana toolchain to convert and deploy models.
- Assess the balance between accuracy, latency, and resource consumption.
Course Delivery Structure
- Interactive technical sessions led by instructors and facilitated discussions.
- Practical exercises based on real-world edge AI use cases.
- Applied implementation within a pre-configured live environment.
Customization Possibilities
- To obtain specific content adjustments or organization-specific adaptations, please contact us to arrange a bespoke version of this course.
Deep-Think Mode Mastery: Advanced Reasoning with Gemini 3
14 HoursGemini 3 represents a sophisticated multimodal AI system engineered to facilitate deep reasoning, high-context operations, and extensive analytical processes.
This live, instructor-led training session—available online or on-site—targets advanced professionals seeking to harness Deep-Think Mode for complex analysis, modelling, and strategic planning.
Upon completion, participants will possess the capability to:
- Utilise Deep-Think Mode to address intricate, multi-layered challenges.
- Architect reasoning pipelines that embed long-context analysis.
- Refine prompts for iterative, multi-stage reasoning tasks.
- Incorporate Deep-Think capabilities into research or production environments.
Course Format
- Specialist-led presentations featuring real-world case studies.
- Practical reasoning laboratories and structured practice exercises.
- Applied development through live experimentation environments.
Customisation Options
- Tailored sessions or domain-specific deep-reasoning projects can be arranged upon request.
Gemini 3 for Enterprise: Reasoning, Planning & Multimodal Workflows
14 HoursGemini 3 is a multimodal AI model engineered to reason across text, images, and structured inputs, thereby facilitating complex enterprise workflows.
This instructor-led live training session, available online or onsite, is tailored for intermediate-level professionals aiming to construct reasoning-driven and multimodal workflows using Gemini 3 within enterprise settings.
Upon completion of this course, participants will acquire the competence to:
- Leverage Gemini 3’s reasoning capabilities to enhance enterprise planning and decision-making processes.
- Architect multimodal processes that integrate text, images, documents, and tabular data.
- Develop business workflows utilizing AI Studio and Vertex AI tools.
- Refine outputs through prompt engineering and iterative optimization techniques.
Course Format
- Guided demonstrations accompanied by expert insights.
- Practical exercises centred on workflow design and multimodal tasks.
- Hands-on experimentation within AI Studio or Vertex AI environments.
Customization Options
- If your organisation requires specific workflow scenarios or data integration examples, please reach out to tailor the training accordingly.
Gemini 3 in Google Search & Knowledge Work: Using AI Mode for Productivity
14 HoursGemini 3 is an advanced AI system designed to elevate Google Search experiences and boost workplace efficiency via AI Mode.
This instructor-led, live training session (available online or on-site) is tailored for beginners aiming to utilize Gemini 3 to optimize research, planning, analysis, and routine knowledge tasks.
During this program, attendees will acquire the competencies required to:
- Leverage Gemini 3’s AI Mode to expedite research and information retrieval.
- Implement Gemini-assisted workflows for content summarization and insight extraction.
- Embed Gemini 3 features into daily productivity routines.
- Establish best practices for the responsible and dependable use of AI tools.
Course Structure
- Instructor-led presentations accompanied by live demonstrations.
- Organized hands-on exercises to foster practical skill development.
- Application of concepts through real-world search and productivity scenarios.
Customization Options
- To receive training tailored to your specific workflows, please reach out to us to explore customization possibilities.
Introduction to Google Gemini AI
14 HoursThis instructor-led, live training in Portugal (online or onsite) is designed for beginner to intermediate developers who wish to integrate AI functionalities into their applications using Google Gemini AI.
Upon completion of this training, participants will be capable of:
- Grasping the core principles of large language models.
- Configuring and utilizing Google Gemini AI for a range of AI tasks.
- Executing text-to-text and image-to-text conversions.
- Developing foundational AI-driven applications.
- Investigating advanced features and customization options within Google Gemini AI.
Google Gemini AI for Content Creation
14 HoursThis instructor-led, live training in Portugal (online or onsite) is aimed at intermediate-level content creators who wish to utilize Google Gemini AI to enhance their content quality and efficiency.
By the end of this training, participants will be able to:
- Understand the role of AI in content creation.
- Set up and use Google Gemini AI to generate and optimize content.
- Apply text-to-text transformations to produce creative and original content.
- Implement SEO strategies using AI-driven insights.
- Analyze content performance and adapt strategies using Gemini AI.
Google Gemini AI for Data Analysis
21 HoursThis instructor-led, live training in Portugal (online or onsite) is designed for beginner to intermediate-level data analysts and business professionals who want to perform complex data analysis tasks more intuitively across various industries using Google Gemini AI.
Upon completion of this training, participants will be able to:
- Understand the fundamentals of Google Gemini AI.
- Connect various data sources to Gemini AI.
- Explore data using natural language queries.
- Analyze data patterns and derive insights.
- Create compelling data visualizations.
- Communicate data-driven insights effectively.
Getting Started with Google Gemini AI
14 HoursGoogle Gemini AI is an innovative large language model that provides sophisticated AI functionalities, including natural language comprehension, text creation, and multimodal processing, empowering developers to construct smart and context-sensitive applications.
This instructor-led live training (available online or at your location) targets beginner to intermediate developers eager to apply AI principles using Google Gemini AI through practical projects, real-life examples, and collaborative activities.
Upon completion of this training, participants will be able to:
- Configure and utilize Google Gemini AI and associated tools proficiently.
- Create AI-powered applications handling text and image inputs.
- Utilize NotebookLM for practical AI workflows and document-based reasoning.
- Work within small teams to design and deploy functional AI prototypes.
Course Structure
- Interactive lectures and guided discussions.
- Practical lab exercises and team projects.
- Practical tasks involving Google Gemini AI and NotebookLM.
Customization Opportunities
- To arrange a tailored version of this course, please get in touch with us.
Intermediate Gemini AI for Public Sector Professionals
16 HoursThis instructor-led, live training in Portugal (online or onsite) is tailored for intermediate-level public sector professionals who want to use Gemini to generate high-quality content, support research efforts, and improve productivity via advanced AI interactions.
By the end of this training, participants will be able to:
- Design more effective and customized prompts for specific applications.
- Create original and creative content using Gemini.
- Accurately summarize and compare complex information.
- Utilize Gemini for efficient brainstorming, planning, and idea organization.
Introduction to Nano Banana: Lightweight LLMs for Real-World Applications
7 HoursNano Banana is a lightweight large language model framework engineered for efficient, cost-effective, and real-world deployment across various devices and enterprise settings.
This live, instructor-led training (available online or on-site) is designed for professionals at the beginner level who seek to grasp how lightweight LLMs can be implemented for practical, on-device, and budget-friendly applications.
Upon completing this course, participants will be equipped to:
- Describe the fundamental principles underlying lightweight LLMs and Nano Banana.
- Recognise suitable use cases for deploying on-device and cost-efficient AI.
- Assess the potential of Nano Banana within business and IT contexts.
- Make well-informed decisions regarding integration strategies within their organisation.
Course Format
- Instructor-led explanations complemented by interactive discussion.
- Practical exercises to solidify understanding of key concepts.
- Hands-on exploration of the capabilities of lightweight LLMs.
Customisation Options
- For tailored versions of this training, please contact us to customise the programme.
Multimodal Applications with Gemini 3: Vision, Audio, Video & Text
14 HoursGemini 3 is a powerful multimodal AI platform designed to process and reason across a wide range of inputs, including images, video, audio, and text.
This instructor-led live training, available online or onsite, is tailored for intermediate-level practitioners looking to design and build applications that leverage the cross-modal intelligence of Gemini 3.
By the end of this workshop, participants will be equipped to:
- Integrate Gemini 3's multimodal endpoints into practical, real-world workflows.
- Process and interpret diverse inputs—including visual, audio, video, and text—within unified pipelines.
- Develop interactive prototypes utilizing advanced multimodal prompts.
- Optimize multimodal outputs to enhance performance, accuracy, and usability.
Course Format
- Guided lectures featuring live demonstrations.
- Scenario-based exercises and hands-on practical sessions.
- Real-world implementation using live development environments.
Customization Options
- For tailored content or custom project-based training, please reach out to us to make arrangements.
Nano Banana for Android Developers: Lightweight AI Integration
14 HoursNano Banana serves as a streamlined AI framework specifically engineered for efficient, on-device model execution within the Android ecosystem.
This instructor-led live training, available either online or on-site, is tailored for beginner to intermediate Android developers who aim to embed optimized AI functionalities directly into their mobile applications.
By the end of this training, participants will be equipped to:
- Integrate the Nano Banana SDK into Android Studio projects.
- Execute real-time AI inference utilizing Nano Banana APIs.
- Enhance model performance for resource-constrained mobile environments.
- Apply industry best practices for secure, privacy-centric on-device AI.
Course Format
- Guided presentations complemented by collaborative discussions.
- Practical coding exercises designed to solidify core concepts.
- Hands-on implementation using real-world Android scenarios.
Customization Options
- For tailored versions of this course, please contact us to arrange a customized program.
Privacy-Preserving AI on Mobile Devices with Nano Banana
14 HoursNano Banana is a specialized on-device AI framework engineered to execute models locally, ensuring rigorous adherence to privacy standards and regulatory frameworks.
This interactive, live training session, available either online or onsite, is tailored for professionals ranging from beginners to intermediates who seek to deploy privacy-preserving AI capabilities on mobile platforms using Nano Banana within highly regulated or sensitive operational environments.
Upon completing this program, participants will have the competence to:
- Develop mobile applications that handle data privately, entirely on the device.
- Seamlessly integrate Nano Banana to facilitate fully compliant AI workflows.
- Utilize advanced privacy-enhancing techniques, including anonymization and secure processing methods.
- Assess and effectively mitigate privacy risks throughout the mobile AI development lifecycle.
Course Structure and Delivery
- Instructor-led guidance enriched by collaborative discussions and open Q&A sessions.
- Practical exercises focused on real-world, privacy-centric mobile AI scenarios.
- Direct, hands-on implementation within an authentic development environment.
Tailored Learning Options
- For bespoke organizational requirements or industry-specific compliance mandates, please reach out to us to customize this curriculum to your exact needs.