Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Portugal (online or in-person) targets beginner to intermediate participants seeking to address daily workplace challenges via gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live training in Portugal equips teams and leaders with the Empathize and Define stages of Design Thinking. Participants will master active listening, empathy mapping, and the 5 Whys technique to uncover root causes and draft clear, actionable problem statements for internal clients.

In this instructor-led live workshop training in Portugal (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led live training, available either online or in person, is designed for professionals at beginner to intermediate levels who wish to comprehend and apply Design Thinking methodologies to drive innovation and enhance business solutions.

Upon completion of this training, participants will be able to:

• Grasp the fundamental principles of Design Thinking and its significance in fostering innovation.
• Apply the five distinct phases of Design Thinking to address complex problems.
• Employ ideation techniques and tools to stimulate creativity.
• Implement Design Thinking strategies to optimize processes and boost efficiency.

This live, instructor-led training in Portugal (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex world, we frequently encounter challenges that demand specialised approaches. Design Thinking provides the framework to navigate these complexities. By mastering design thinking, individuals can address intricate problems effectively, communicate with greater clarity, persuade more efficiently, drive improved business outcomes, and enhance both organizational and personal behaviour and performance.

• How DT functions: learn from people and the problem, identify patterns, design a model (understanding model drift), test the model, evaluate it, and re-engineer as necessary.
• The interplay between DT, innovation, and entrepreneurship.
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
• Application of DT: cultivating a design mindset, disruptive innovation, iterative approaches, agile estimation techniques, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technological fluency, forward-thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, and conflict resolution.

Objectives:

• To grasp the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment with, experience, and practice DT.

Delivery:

This is a one-day (4-hour) training course comprising:

• Lectures (40% - presentation of theories, concepts, models, and interactions),
• Group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• Individual activities (15% - writing, designing, and peer discussion)
• And other activities (15% - videos, reading).

Note: Due to the nature of this course, a minimum group size of 3 participants is required.

This live, instructor-led training (available online or on-site) is designed for PCB designers and electronics engineers with beginner to intermediate skills who wish to build a complete, controlled PCB design workflow using Altium Designer.

Participants work on a single interconnected project, advancing from project setup and component libraries through schematic capture, PCB layout, and verification to manufacturing outputs and controlled production release.

By the end of this training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Build and validate schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.