Claude AI for Customer Support and Service Operations Training Course

A two-day course tailored for developers who already utilise AI coding tools such as Cursor, Claude Code or Copilot. It covers delegating complete tasks to agents, building the personalisation stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and building MCP servers, running agents in parallel, and a structured agentic workflow. The material is tool-agnostic. It follows the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with limited or no coding background. Participants will learn how these tools function, how to guide them through effective prompting, and how to apply them to common scenarios: creating a small project from the ground up, working within an existing codebase, and reviewing outputs. The content is tool-agnostic, making it applicable to platforms such as Cursor, Claude Code, Copilot, and others. This course serves as a prerequisite for 'Agentic AI Development: Advanced Workflows'.

This 2-step training programme is designed for software delivery teams that want to integrate AI-assisted engineering workflows into their day-to-day activities using Claude Code.

This instructor-led, live training in Portugal (online or on-site) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

Claude AI is a sophisticated language and reasoning engine designed to support structured data operations, analytical workflows, and the enhancement of business intelligence capabilities.

This instructor-led training session, available either online or onsite, targets professionals ranging from beginner to intermediate proficiency who aim to utilise Claude to expedite data analysis, derive actionable insights, and streamline BI processes.

Upon completion of this course, participants will be equipped to:

• Utilise Claude to conduct ad-hoc exploratory data analysis.
• Generate SQL queries, summaries, and data transformations via natural language prompts.
• Leverage Claude to design dashboards, define KPIs, and create analytical views with greater efficiency.
• Interpret business data with improved accuracy through structured AI-assisted reasoning.

Course Format

• Instructor-led demonstrations alongside guided discussions.
• Practical exercises utilising real-world business datasets.
• Application of Claude within BI-focused scenarios.

Customization Options

• If you require the content to be tailored to your internal BI tools or workflows, please contact us to arrange a bespoke version of this course.

This instructor-led, live training in Portugal (online or onsite) is designed for intermediate-level software developers and AI engineers who wish to integrate Claude AI into their applications, build AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

Claude AI is an advanced language model designed to support complex analytical, strategic, and organizational tasks.

This instructor-led, live training (online or onsite) is aimed at beginner-level project management and planning professionals who wish to use Claude AI to strengthen project design, documentation, communication, and long-term planning activities.

Upon completing this training, participants will gain the ability to:

• Create project documentation such as charters, briefs, and scopes using Claude AI.
• Analyze risks, constraints, and dependencies with AI-supported reasoning.
• Develop stakeholder communications and reporting outputs tailored to different audiences.
• Use Claude AI to support sprint planning, prioritization, and roadmap refinement.

Format of the Course

• Instructor explanations combined with guided demonstrations.
• Hands-on practice using real-world project management scenarios.
• Structured exercises applying Claude AI in a live environment.

Course Customization Options

• Custom scenarios, organization-specific templates, or industry-focused workflows can be integrated upon request.

This instructor-led, live training in Portugal (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers eager to harness Claude AI for processing vast amounts of data, synthesizing complex information, and automating research workflows.

Upon completion of this training, participants will be equipped to:

• Utilize Claude AI for conducting literature reviews and synthesizing research.
• Generate concise summaries of reports, research papers, and extensive documents.
• Identify key insights and emerging trends within both structured and unstructured data.
• Seamlessly integrate Claude AI into established research and knowledge management processes.

This instructor-led live training in Portugal (online or onsite) is designed for beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Portugal (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

This intensive 2-day programme is tailored for professionals aiming to evolve from using AI merely as a casual chatbot to embedding it as an indispensable digital work partner.

The course combines strategic theoretical insights (fully aligned with the 2026 AI landscape) with extensive practical application, featuring 9 hands-on exercises directly applied to participants' real-world business scenarios.

• Day 1 (In-Person): Mastering the Anthropic Ecosystem. Focuses on advanced prompting techniques, profile personalization (Custom Instructions), and leveraging persistent workspaces (Projects, Artifacts, Skills) to manage internal knowledge bases.
• Day 2 (Online): Automation and Ecosystem Integration. Focuses on running Claude in the background via Cowork features, the MCP (Model Context Protocol) ecosystem, and seamless, native integration with the Microsoft 365 suite (Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive).

Claude Code is not merely a code-completion tool — it acts as a terminal-native development agent capable of reading your entire codebase, planning multi-step changes, executing tests, and driving tasks from a single instruction to a functional outcome. This one-day workshop provides participants with structured, hands-on experience: configuring Claude Code for real-world projects, writing precise delegations that yield reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools via the Model Context Protocol.

This instructor-led live training in Portugal is designed for intermediate-level developers who wish to take a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively using a CLAUDE.md file.
• Scaffold an application and integrate data sources and a CMS.
• Build tests and run quality assurance with subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in Portugal (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in Portugal (online or onsite) is tailored for beginner-level business professionals, customer support teams, and technology enthusiasts eager to grasp the fundamentals of Claude AI and apply it to business contexts.

Upon completion of this training, participants will be able to:

• Grasp Claude AI’s capabilities and practical use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows using conversational AI.
• Improve customer engagement and support through AI-driven solutions.