Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to AI Agents in Customer Support
- Defining AI-powered customer service agents.
- Key use cases and the advantages of AI chatbots in support roles.
- An overview of conversational AI and NLP.
Developing AI Chatbots for Customer Service
- Selecting the appropriate chatbot platform (such as Rasa, Dialogflow, or GPT-based models).
- Designing conversational flows and user interaction paths.
- Connecting chatbots to existing customer support systems.
Applying Natural Language Processing (NLP) to Customer Support
- Exploring intent recognition and entity extraction.
- Training AI chatbots using NLP models.
- Addressing ambiguous and complex user inquiries.
Automating Customer Service Workflows
- Implementing AI-driven ticketing and automated response mechanisms.
- Integrating AI chatbots with CRM and helpdesk platforms.
- Achieving personalisation through contextual understanding.
Deploying and Monitoring AI Agents
- Hosting AI chatbots on cloud infrastructure.
- Tracking performance and analysing data insights.
- Maintaining security and compliance in AI-based support environments.
Optimising AI Chatbots for Enhanced Engagement
- Refining chatbot accuracy and the quality of responses.
- Managing user feedback to drive continuous improvement.
- Evaluating customer satisfaction and key success metrics.
Emerging Trends in AI-Powered Customer Support
- Voice AI and multimodal interaction capabilities.
- AI-driven sentiment analysis and emotional intelligence.
- The role of AI agents in omnichannel customer support.
Summary and Recommended Next Steps
Requirements
- Familiarity with customer service workflows.
- Fundamental knowledge of AI or automation principles.
- Previous experience with business process automation is advantageous but not mandatory.
Target Audience
- Customer service managers.
- Chatbot developers.
- Business automation teams.
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
