Configuration Management Training in Porto

This instructor-led, live training in Porto (online or onsite) is designed for system administrators who wish to learn about Microsoft Endpoint Configuration Manager (MECM) and utilize it to manage their infrastructures.

Upon completing this training, participants will be able to:

• Learn about Microsoft Endpoint Configuration Manager and how it functions.
• Understand and configure discovery methods.
• Configure MECM client policies.

Course Objectives: Gain a solid grasp of Ansible fundamentals Acquire skills in installing and configuring Ansible Investigate the core components of Ansible, including Playbooks, Modules, and Inventory Apply Ansible to implement automation tasks Execute Ansible Playbooks for managing and automating remote servers

This instructor-led, live training in Porto (online or onsite) is aimed at DevOps engineers, developers, and SysOps administrators who wish to maximize the tools and features made available through the Ansible project for the advancement of organizational IT infrastructures and processes.

Simultaneously, they can utilize the opportunity to carry out complex Ansible implementations for large-scale applications while employing its open-sourced tower for optimized DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible along with other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project features.
• Operate automation tools and advanced resources of Ansible to achieve CI/CD approach.
• Execute better SysOps methods using Ansible's collaborative features for management of larger teams.
• Enhance DevOps tasks execution within the organization and optimize existing ones.
• Integrate Ansible with external platforms and leverage other Ansible tools for the organization's advantage.

This instructor-led live training in Porto (online or on-site) is intended for system operators and administrators who wish to manage and monitor their servers and infrastructures using Foreman and Katello.

By the end of this training, participants will be able to:

• Configure Foreman to automate system provisioning and configuration.
• Install Katello to leverage its content management features for creating, organizing, and managing repositories.
• Monitor infrastructure changes using Foreman's reporting and monitoring capabilities.

This instructor-led, live training in Porto (online or onsite) is designed for system administrators who intend to use Microsoft SCCM to manage their infrastructures.

By the end of this training, participants will be able to:

• Use the Configuration Manager console for infrastructure management.
• Configure public key infrastructures to secure Microsoft SCCM.
• Perform advanced application deployment and troubleshooting.

Zammad is a contemporary, web-based, open-source helpdesk and customer support platform. It consolidates tickets from email, chat, phone, and social media into a unified queue, offering a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow that ensures customer data remains within your own infrastructure.

This instructor-led live training (available online or on-site) is designed for intermediate support managers and system administrators seeking to migrate from cloud-based helpdesk platforms to a self-hosted, sovereign ticketing solution using Zammad.

Upon completion of this training, participants will be able to:

• Install Zammad via packages or Docker with PostgreSQL.
• Configure email, chat, and API channels for ticket ingestion.
• Design workflows, escalations, and SLA timers.
• Set up role-based access, groups, and organizations.
• Integrate with knowledge bases, reporting tools, and webhooks.

Format of the Course

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.